1. Introduction and Scope
Welcome to Kashi Darshann. This Privacy Policy describes how we collect, use, and share your personal information when you use our website, mobile application, and services. By accessing or using our services, you agree to the practices described in this policy. We function as a travel aggregator and facilitator, meaning we share necessary data with third-party providers (hotels, airlines, transport).
2. Information We Collect
We collect information necessary to process your bookings and provide our services.
A. Personal and Contact Information
- Identity Data: Full name, date of birth, gender, and passport details (where required).
- Contact Data: Email address, phone number, and physical address.
- Identification Proof: Copies of government-issued IDs (Aadhaar, Passport, Voter ID) required by hotels or authorities for booking.
B. Transaction and Financial Information
- Payment Data: Billing address, payment method details (credit/debit card numbers, expiration dates), and UPI IDs. Note: We do not store full credit card information; it is handled by secure, PCI-compliant payment gateways.
- Booking History: Details of past and future bookings, cancellations, and modifications.
C. Travel and Preference Information
- Itinerary Details: Flight numbers, train details, hotel stays, and transportation preferences.
- Special Requests: Dietary restrictions, mobility needs, and other requests shared with us to facilitate your tour.
- Technical Data: Internet Protocol (IP) address, browser type, operating system, and data collected via cookies and tracking technologies to improve our service.
3. How We Use Your Information
We use your data strictly for the following purposes:
- Service Fulfilment: To confirm and manage your tour, ticketing, and transportation bookings.
- Communication: To send booking confirmations, updates, and service-related alerts via email, SMS, or WhatsApp.
- Security & Verification: To verify your identity and prevent fraud or unauthorised access.
- Personalisation: To offer customised travel packages and deals based on your preferences and booking history.
- Legal Compliance: To comply with legal obligations, regulatory requirements, and requests from law enforcement or government authorities (e.g., sharing ID proof with hotels as mandated).
4. Sharing and Disclosure of Information
We share your personal information only as necessary for the following:
- Third-Party Service Providers: Information (Name, ID, Travel Dates) is shared with essential third parties such as:
- Hotels and other accommodation providers.
- Airlines, railway, and bus operators.
- Local transport providers (drivers and fleet operators).
- Payment Gateways: Financial information is securely transmitted to PCI-compliant payment processors for transaction completion.
- Legal Requirements: We may disclose your data if legally required to do so, or in response to a court order or subpoena.
5. Data Security
- We implement reasonable physical, technical, and administrative security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration.
- While we strive to protect your data, no method of transmission over the Internet is 100% secure. You are responsible for maintaining the confidentiality of your account password.
6. Your Rights and Choices
- Opt-out of Marketing: You can opt-out of receiving promotional and marketing communications from us by using the “unsubscribe” link in the emails or by contacting us directly.
- Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections to any inaccurate or incomplete data.
7. Changes to this Policy